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ACH Funding: Processing Time and Faster Funding Options (FAQ)
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CSG-iCG Acquisition: External FAQs
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Q: How do I request historical transaction data?
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How to update Notifications in Virtual Terminal.
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Merchant FAQ - Migration to the CSG Forte Platform 2023
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NSF Recovery Service - Merchant FAQ
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Debit MasterCard BusinessCard Transactions
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2023 Pricing Increase - Govt Merchant FAQ
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7.1 Credit Card Settlement FAQ
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How to process batch files with GlobalScape (audience: Soft Pak merchants)
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2022 Pricing Increase - Govt Merchant FAQ
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Dex/Virtual Terminal Retirement FAQ
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Additional Singular Event Fees
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Q. I’m currently having issues with my receipt not printing correctly, how can I resolve this?
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Q: Can I manually enter credit card numbers using the Forte Mobile app?
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Q: I need the API Login ID and Secure Transaction Key for my Forte Checkout integration. Where do I find these?
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Q: Does Forte support peer-to-peer transactions?
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Q: Does Forte support EMV chip-reading technology on its card swipers?
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Q: How can I contact Forte Technical Support?
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Q: Does Forte have any solutions for mobile devices?
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Q: What browsers does Forte support for the Virtual Terminal and Dex Console?
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Q: Where can I find a list of transaction response codes?
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Q: Does Forte require balanced or unbalanced NACHA files?
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Q: Does Forte support NACHA format batch files?
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Q: Where can I find developer documentation for all of the Forte integration methods?
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Q: Where can I find code samples?
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Q: How do I request a test account from Forte?
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Q: I am getting my deposits netted together (credits and debits in one deposit) is there a way to have this set up differently?
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Q: I am a merchant who processes eChecks and I would like to add or get set up to receive notification emails if a transaction comes back returned. How do I do this?
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Q: Can I process transactions to fund early/faster?
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Q: What is PCI Compliance and do I have to become compliant?
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Q: I issued a refund to the wrong account and it funded successfully and never came back as returned, what can I do to get this money back?
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Information for Merchants to Respond to Disputes, Chargebacks
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Q: When am I able to void a transaction?
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Q: How do I format Canadian Routing Numbers?
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Q: Can I process both Canadian and US transactions with the same Merchant ID/Location ID?
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Q: Do you have anywhere I can go to view updates or notices that would be applicable to my merchant account?
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Q: Why am I receiving the “SERV NOT ALLOWED” error message when trying to process a customer’s credit card?
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Q: I received a return transaction email notification, but it only gives me the amount and return code. How can I get the details on this transaction?
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Q: One of my transactions shows an “R” code on it, what does this mean?
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Q: What are the credit card processor platforms that Forte can integrate with?
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Q: What do Forte’s Status codes mean?
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Q: What do Forte’s transaction response codes signify?
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Q: I am trying to void a transaction within the VX520 swiper/credit card terminal it is asking me for a password, what do I input?
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Q: I am using Internet Explorer while trying to login to my virtual terminal but am getting prompted with the error message that the version of I.E. is not compatible, what do I do?
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Q: How long does it take for a credit card transaction to settle?
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What is EMV?
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Who Does EMV Impact?
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Does EMV Impact My Card-Not-Present Business?
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Why Are EMV Cards More Secure than Traditional Cards?
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Is EMV and Industry Mandate?
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Why Should I Invest in EMV Technology?
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What EMV Technology Does Forte Support?
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What Does NFC Compatible Mean?
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What Does Hybrid Solution Mean?
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Will the VX520 Terminal be Compatible with Other Forte Solutions like Checkout or Secure Web Pay?
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Will Forte Equipment Support Chip-and-PIN or Chip-and-Signature EMV Cards?
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What Does EMV Fraud Liability Shift Mean?
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What if I am a Gateway Merchant Through Forte?
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iCG Acquisition
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ACH Chargebacks
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ACH Lifecycle and Transaction Types
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ACH Returned Transactions & Chargebacks
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BillPay Daily File Upload - Merchant Best Practices
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Invoice Fees and Definitions
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Merchant Services Agreement (MSA)
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Merchant Support Matrix
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NSF Recovery Reconciliation
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Phishing.org Examples of Phishing Techniques
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Proof Of Authorization and NACHA requirements
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Security Best Practices
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State Maximum NSF Fees
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Visa updates and clarifications to dispute rules language - 4/2023
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TIN MISMATCH / LEGAL NAME COMBINATION ADDITIONAL INFORMATION
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Convenience/Service Fee and Surcharge Tip Sheet
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PCI-DSS v4.0 Webinar Recording and Presentation - May 2024
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Surcharges, Convenience Fees and Cash Discounts - At a Glance
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2024 - Nacha Rules Updates
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Count Down to PCI 4.0
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WELCOME TO PCI-DSS
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What are SEC Codes?
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Understanding Web Debit: Audit Requirements