Merchant FAQs (46)

ACH Funding: Processing Time and Faster Funding Options (FAQ)

Modified on Wed, 9 Jul at 9:23 AM
CSG-iCG Acquisition: External FAQs

Modified on Wed, 7 Aug, 2024 at 10:29 AM
Q: How do I request historical transaction data?

Modified on Thu, 11 Jul, 2024 at 6:40 PM
How to update Notifications in Virtual Terminal.

Modified on Tue, 5 Sep, 2023 at 10:22 AM
Merchant FAQ - Migration to the CSG Forte Platform 2023

Modified on Mon, 21 Aug, 2023 at 10:47 AM
NSF Recovery Service - Merchant FAQ

Modified on Mon, 30 Jun at 3:33 PM
Debit MasterCard BusinessCard Transactions

Modified on Fri, 12 May, 2023 at 11:58 AM
2023 Pricing Increase - Govt Merchant FAQ

Modified on Mon, 30 Jan, 2023 at 11:12 AM
7.1 Credit Card Settlement FAQ

Modified on Wed, 24 Aug, 2022 at 10:07 AM
How to process batch files with GlobalScape (audience: Soft Pak merchants)

Modified on Fri, 12 Aug, 2022 at 7:42 AM
2022 Pricing Increase - Govt Merchant FAQ

Modified on Tue, 25 Oct, 2022 at 2:04 PM
Dex/Virtual Terminal Retirement FAQ

Modified on Mon, 22 Apr, 2024 at 1:42 PM
Additional Singular Event Fees

Modified on Thu, 28 May, 2020 at 9:50 AM
Q. I’m currently having issues with my receipt not printing correctly, how can I resolve this?

Modified on Mon, 21 Nov, 2022 at 12:47 PM
Q: Can I manually enter credit card numbers using the Forte Mobile app?

Modified on Fri, 29 Jun, 2018 at 12:25 PM
Q: I need the API Login ID and Secure Transaction Key for my Forte Checkout integration. Where do I find these?

Modified on Fri, 29 Jun, 2018 at 12:24 PM
Q: Does Forte support peer-to-peer transactions?

Modified on Fri, 29 Jun, 2018 at 12:22 PM
Q: Does Forte support EMV chip-reading technology on its card swipers?

Modified on Tue, 28 Jun, 2022 at 12:07 PM
Q: How can I contact Forte Technical Support?

Modified on Thu, 17 Mar, 2022 at 1:16 PM
Q: Does Forte have any solutions for mobile devices?

Modified on Fri, 29 Jun, 2018 at 12:17 PM
Q: What browsers does Forte support for the Virtual Terminal and Dex Console?

Modified on Fri, 29 Jun, 2018 at 12:16 PM
Q: Where can I find a list of transaction response codes?

Modified on Fri, 29 Jun, 2018 at 12:14 PM
Q: Does Forte require balanced or unbalanced NACHA files?

Modified on Fri, 29 Jun, 2018 at 12:11 PM
Q: Does Forte support NACHA format batch files?

Modified on Fri, 29 Jun, 2018 at 12:10 PM
Q: Where can I find developer documentation for all of the Forte integration methods?

Modified on Fri, 29 Jun, 2018 at 12:09 PM
Q: Where can I find code samples?

Modified on Fri, 29 Jun, 2018 at 12:08 PM
Q: How do I request a test account from Forte?

Modified on Wed, 16 Nov, 2022 at 2:31 PM
Q: I am getting my deposits netted together (credits and debits in one deposit) is there a way to have this set up differently?

Modified on Mon, 21 Nov, 2022 at 11:09 AM
Q: I am a merchant who processes eChecks and I would like to add or get set up to receive notification emails if a transaction comes back returned. How do I do this?

Modified on Fri, 29 Jun, 2018 at 12:04 PM
Q: Can I process transactions to fund early/faster?

Modified on Tue, 6 Dec, 2022 at 10:17 AM
Q: What is PCI Compliance and do I have to become compliant?

Modified on Thu, 17 Nov, 2022 at 12:16 PM
Q: I issued a refund to the wrong account and it funded successfully and never came back as returned, what can I do to get this money back?

Modified on Wed, 27 Jun, 2018 at 4:49 PM
Information for Merchants to Respond to Disputes, Chargebacks

Modified on Tue, 5 Dec, 2023 at 3:11 PM
Q: When am I able to void a transaction?

Modified on Wed, 27 Jun, 2018 at 4:17 PM
Q: How do I format Canadian Routing Numbers?

Modified on Mon, 21 Nov, 2022 at 11:17 AM
Q: Can I process both Canadian and US transactions with the same Merchant ID/Location ID?

Modified on Wed, 27 Jun, 2018 at 4:10 PM
Q: Do you have anywhere I can go to view updates or notices that would be applicable to my merchant account?

Modified on Thu, 17 Nov, 2022 at 10:46 AM
Q: Why am I receiving the “SERV NOT ALLOWED” error message when trying to process a customer’s credit card?

Modified on Fri, 15 Apr, 2022 at 11:02 AM
Q: I received a return transaction email notification, but it only gives me the amount and return code. How can I get the details on this transaction?

Modified on Wed, 27 Jun, 2018 at 3:58 PM
Q: One of my transactions shows an “R” code on it, what does this mean?

Modified on Mon, 21 Nov, 2022 at 2:13 PM
Q: What are the credit card processor platforms that Forte can integrate with?

Modified on Tue, 3 Jan, 2023 at 1:50 PM
Q: What do Forte’s Status codes mean?

Modified on Wed, 27 Jun, 2018 at 2:17 PM
Q: What do Forte’s transaction response codes signify?

Modified on Mon, 28 Nov, 2022 at 11:06 AM
Q: I am trying to void a transaction within the VX520 swiper/credit card terminal it is asking me for a password, what do I input?

Modified on Mon, 21 Nov, 2022 at 9:24 AM
Q: I am using Internet Explorer while trying to login to my virtual terminal but am getting prompted with the error message that the version of I.E. is not compatible, what do I do?

Modified on Wed, 27 Jun, 2018 at 2:01 PM
Q: How long does it take for a credit card transaction to settle?

Modified on Mon, 25 Jun, 2018 at 3:45 PM