Support Services

Merchant Support Matrix

 

Sales
Request Department Contact 
New merchant account or pricing inquiriesSalesSales Rep
Questions regarding new business opportunities
Requested changes to Merchant Service Agreement (MSA)
Questions about adding services to existing account – ACH, CC Forte Verify, Account Updater, etc.
Customer Support
RequestDepartment Contact 
Request to delete or resubmit transactionsCustomer Servicecustomerservice@forte.net https://support.forte.net 
Merchant funding/payment issues
Re-pop batches (ACH only)
Auto-daily Report Inquiry
Email and password reset
Questions regarding Forte notifications
Merchant general billing questions (invoices, refunds, statement questions)
Merchant Account Closure 
Merchant PCI Inquiry
Merchant Reconciliation/Research questions
Merchant Forte system questions (Dex, VT)
Merchant returned billing
Merchant Application Status
Merchant returned transactions or reconciliation inquiries
Returned Billing Resolution
Questions regarding a Forte notification
General Questions/Request (Reconciliation, reporting, returned transaction inquiries)
Merchant Contact changes: Phone, Address, Email
Billing inquiries – auto bill, chargeback debits/credits, refunds
Manual bill inquiries
Funding Inquiry
Invoice Inquiry
Feature requests/enhancements
Reactivating Closed Accounts
Resend Welcome Letter / Dex Invite 
Soft Descriptor updates
Integration / Technical Support
RequestDepartment Contact 
FTP issuesIntegration/Tech Supportintegration@forte.net
Incident (product or service down, FTP batches)
Edit client’s schedules for Forte Checkout
Processing Credential Support 
Rejected Batch
Equipment Issues
Implementing Code Questions
Integration Questions
Service-related Issues (bill pay files changes and issues)
Web Services (REST, Soap, AGI)
Tokenezation, Client Data Imports & Client Data Transfers
Risk Management Department
RequestDepartmentContact
Over Transaction Limit Notification Account Changes  accountchanges@forte.net
DBA Name Change 
Bank Account Change 
Limit Increase 
Hold Day Change 
New Application Submissions Credit - New AccountsNewaccounts@forte.net
New Application Follow-up Credit - UnderwritingUnderwriting@forte.net
Compliance
RequestDepartmentContact
Due Diligence Requests Compliancecompliance@forte.net
Merchant Inquiries Related to Industry/State Regulations related to Forte Terms & Conditions
 
Equipment
Request Department Contact 
Hardware ordersOrdershttps://equipment.forte.net/

Did you find it helpful? Yes No

Send feedback
Sorry we couldn't be helpful. Help us improve this article with your feedback.