Internal - Chat Support
Everything about Freshchat, Live Agent.
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Chat Process
- ACH Chargebacks for Chat Agents
- ACH Limit Increase Form for Chat Agents
- Bank Account Change Request for Chat Agents
- Chat Flow
- Clearing Transactions from the "Do Not Allow" List for Chat Agents
- Email Address Change Requests for Chat Agents
- Faster Funding Requests for Chat Agents
- Frequently Called Numbers for Chat Agents
- Handling Pay by Phone Inquiries for Chat Agents
- Hold Days Chart for Chat Agents
- How to De-Escalate a Chat
- How to Handle Escalations in Chat
- Merchant Closure Procedures for Chat Agents
- Over Transaction Limit Notification (OTLN) for Chat Agents
- PCI Compliance Reference Guide for Chat Agents
- Primary Contact Change Form for Chat Agents
- Reactivating a Merchant's Account for Chat Agents
- Request To Delete A Transaction for Chat Agents
- Signer Contact Change for Chat Agents
- System Issue Troubleshooting for Chat Agents
- Temporary Faster Funding for Chat Agents
- TIN MISMATCH for Chat Agents
- Verification Process for Chat Agents
- VX520 Retirement for Chat Agents