- Acknowledge the Request
Confirm with the merchant or partner that you understand they need to be compliant with PCI Standards and are ready to assist with the next steps. - Provide the PCI Compliance Options using the Canned response, Short code (PCI)
I’d be glad to help with your PCI Compliance options at CSG Forte! You can achieve compliance through one of three methods:
Option 1: Enroll in CSG Forte’s PCI-DSS Compliance Program We've partnered with a Primary and Secondary PCI Vendor to make compliance easier and cost-effective. This program, managed by Aperia, includes:
To enroll, submit the signed Aperia PCI Enrollment Form with your email for account setup. The monthly fee is $7.99, replacing the $29.99 non-compliance fee.
Option 2: Validate with a Third-Party Vendor If you prefer a third-party vendor, select one from the PCI Standards Council's list and submit the following to Forte:
Option 3: Self-Assessment You can also conduct a self-assessment using forms from the PCI Security Standards Council’s website. Submit the completed SAQ to Forte annually.
Note: Options 2 and 3 have no monthly compliance fee if documentation is provided. Let me know if this answers your question or if you’d like further assistance!
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- If the customer asks more questions please refer to:
PCI Compliance Reference Guide : Support Services
- Additional Follow-Up
- Confirm Understanding and Next Steps
Ensure the customer understands each troubleshooting step and the escalation process. - Close the Chat
Thank the customer for their patience and let them know they will be updated as soon as more information is available.