Important Browser Update: Allowing Card Reader Access for Forte Checkout (FCO)

Recent updates to Chrome, Edge, and other Chromium-based browsers now require permission for websites to connect to local devices on your network. This change may affect Forte Checkout (FCO) when a local card reader (such as eDynamo or DynaFlex) is used.

To ensure payments continue to process smoothly, CSG Forte displays a browser prompt when device access is required. Allowing this prompt enables secure communication between CSG Forte and your card reader and restores normal device-based payment functionality. CSG Forte communicates only with your payment device and does not access other devices on your local network.

End User Instructions to Allow Access

Chrome

If you are prompted that the CSG Forte product “wants access to other apps and services on your device,” click Allow. CSG Forte communicates only with your payment device and does not access other devices on your local network.

Edge

If you see the prompt for the first time, click Allow.

Firefox

If you see the prompt for the first time, click Allow.

To avoid being prompted again in the future, select “Remember my choice for this site” when prompted. This allows the CSG Forte domain to consistently connect to your local device.

End User Instructions to Unblock Access

Chrome

If access was previously blocked, you can reset the permission so the prompt appears again:

1. Click the site settings icon in the browser address bar.
2. Select Reset permission for Local Network Access.
3. Refresh the payment page.

Alternatively, you can update the setting directly in Chrome:

• Go to Settings → Privacy and security → Site settings
• Select the CSG Forte website you are using
• Scroll to Local Network Access
• Change the setting to Allow

A short video with step-by-step instructions is attached below.

Edge

If access was previously blocked:

1. Click the site settings icon in the browser address bar.
2. Change Local network access to Allowed.
3. Refresh the payment page.

You can also update this through Edge settings:

• Go to Settings → Privacy and security → Site settings
• Select the CSG Forte website you are using
• Scroll to Local Network Access
• Change the setting to Allow

A short video with step-by-step instructions is attached below.

Firefox

If you previously blocked access, you can update the permission using either method below.

Option 1: Address Bar

• Click the settings icon in the address bar.
• Clear the Blocked Temporarily permission.

Option 2: Firefox Settings

1. Click the menu button and select Settings.
2. Go to the Privacy & Security panel.
3. Scroll down to the Permissions section.
4. Find Device apps and services and click Settings.
5. Locate the CSG Forte site and update the permission using the dropdown.
6. Find Local network devices, click Settings, and repeat the same steps.