Support Services

Over Transaction Limit Notification (OTLN)- Guide


To submit a transaction that exceeds your limit, follow the steps outlined below:

  1. Submit the Form:
    Complete the Over Transaction Limit Notification (OTLN) Form using this link: Over Transaction Limit Notification.
    • The form must be submitted before 2:00 PM CST for same-day review.
    • Include proof of authorization for the corresponding debit transaction (e.g., lease, invoice, or similar documentation).
  2. Approval Process:
    Please note that submission of the form does not guarantee approval. You will receive a confirmation once your request is approved.

Do You Need to Provide Bank Contact Information?

  • For Debit Transactions:
    Proof of authorization is required. This could be an authorization form, lease agreement, invoice, or other relevant documents.

  • For Credit Transactions:
    You must provide your bank contact information so we can verify the availability of funds in your account.


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