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            Knowledge base

            CSG Forte Products and Solutions

            CSG Forte Products and Solutions

            Solutions articles related to our products and services provide comprehensive insights and practical advice on how to maximize the benefits of our offerings.
            Dex

            Dex

            Dex is our Merchant portal used to manage organization, locations, users, transactions, orders, funding, disputes, and gain insights about their business.
            Hardware / Equipment

            Hardware / Equipment

            Terminal Guide and Process, along with Additional Resources to use Internal or to further assist a Merchant.

            Developer: Resources and Code Samples

            Developer: Resources and Code Samples

            Access integration guides, code samples, and tutorials. Use and customize baseline code samples for various integration methods to streamline your development process.
            Communication

            Communication

            Latest communications including Newsletters, Security Bulletins, New Feature Updates and Announcements.
            Merchant Resources

            Merchant Resources

            Helpful information that provides merchants insight on submitting request, disputes management, Dex platform and more.
            Partner Resources

            Partner Resources

            Resources to assist partner's with merchant management, submitting request, Forte's products and more.
            Training

            Training

            Comprehensive training library, designed to equip users with the skills and knowledge necessary to effectively utilize our products and services.
            Forms

            Forms

            Provides direct access to CSG Forte’s standardized request forms, enabling customers to efficiently submit a variety of service requests—including bank account changes, signer contact updates, funding requests, and ACH or credit limit increases.

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            Straight Through Processing (STP) Service FAQ

            Modified on Fri, 12 Dec at 10:51 AM

            Troubleshooting Chrome/Edge Connectivity Issues with USB Devices

            Modified on Wed, 10 Dec at 9:44 AM

            Transactions in Dex - Training

            Modified on Mon, 8 Dec at 10:14 AM

            Transaction Status and Decline Codes

            Modified on Fri, 5 Dec at 2:55 PM

            Optum - Payments Reconciliation

            Modified on Fri, 5 Dec at 10:29 AM

            Optum - Billing Guide

            Modified on Fri, 5 Dec at 10:28 AM