Questions

1. What is CSG Forte Engage?

2. How does CSG Forte Engage streamline operations?

3. How does it improve the customer’s experience?

4. What financial benefits does it offer?

5. How does it reduce errors and disputes?

6. How does CSG Forte Engage empower field service agents and improve the payment experience?

7. What a NanoSite is?

8. What are the key functionalities?

9. What are the solution key differentiators in the market?

10. What are the use cases for QR code?

CSG Forte Engage is a payer engagement platform. It can help streamline and automate customer transaction journeys to reduce late payments and improve satisfaction with a secure, digital platform that enables successful payment completion with the preferred method, at any time.

CSG Forte Engage provides a straightforward service-to-payment solution which creates seamless field service transactions by providing complete transparency from service transactions by providing complete transparency from service personalization to final payment. This on-site payment capture enables a streamlined process, reducing administrative overhead and increasing efficiency.

By offering secure digital payment options and self-service capabilities, customers enjoy a more convenient, modern payment experience. This ease of use contributes directly to higher satisfaction and improved engagement.

By ensuring payment is completed during the service visit, you accelerate payment collection, improve cash flow and positively impact your bottom line.

By eliminating manual data entry after service completion, the solution minimizes billing errors. Involving the customer in the process also leads to greater accuracy and fewer disputes.

CSG Forte Engage enables field service agents to accept payments quickly and securely while on the go. By leveraging CSG Forte Engage for payment processing, field service agents can easily generate personalized invoices that can be shared with the customer via text, email, or QR code for simple and secure payment, leveraging the platform’s unique NanoSite technology. 

A NanoSite is a secure payment page that is easily generated and customized to each individual payer. NanoSite also uses patented technology to send the invoice to the customer through a preferred digital channel, this may be by SMS text, QR Code or email and digitally contain the payment experience.

By leveraging a mobile device, field service representatives can easily:
• Generate secure payment links.
• Present QR codes for easy scan.
• Check payment completion. 

CSG Forte Engage allows people to make payment through a preferred channel, the key differentiators are:

• Multichannel & flexible payment journeys: Users can pay via the channel they prefer (SMS, email, QR Code, IVR, live agent, etc.), and even seamlessly switch channels throughout the process, all using a unified payments platform.

• Low‑/No‑Code implementation: The platform supports rapid deployment, integrating easily with existing systems via APIs, without heavy custom coding.

• NanoSite technology for secure, branded payment pages: Customized payment or invoice pages (NanoSites) can be generated and sent securely, helping reduce exposure to sensitive payment data and reduce PCI scope.

• Personalization & Customization: Ability to tailor the payment journey per customer (communication channel, brand, payment methods, reminders, etc.), enhancing user experience.

• Strong Security & Compliance: Processes are PCI‑compliant; the design aims to protect sensitive payment info and minimize exposure.

• Automation & Self‑Service: Automated reminders, self‑service account/payment data management, and journey modifications ensure efficiency and lower manual overhead.

• Proven business outcomes: Substantial improvements reported in on‑time payments, reduced arrears, higher digital payment adoption, and revenue gains. .

CSG Forte Engage QR Codes will solve the needs of merchants including:

• Self-service in activation process.

• On-site payments without additional devices.

• Field service collections that enable cashless and seamless experiences for service providers.