V400c Cloud Service Setup Instructions

These instructions guide you through enabling the Cloud Service for a V400c terminal, configuring it in both Dex and VHQ, and ensuring proper installation for merchants. This process includes registering the terminal, creating a unique cloud template, assigning it to the device, and completing final updates.

⚠️ Important: Each terminal requires a unique template since the Device Key is unique per device.

Step 1: Enable Cloud Service in Dex and Register the Terminal

1. Log in to Dex under the 10,000 Organization ID.

2. Navigate to the correct Location.

3. Expand the Terminals section.

4. Flip the switch to turn Cloud Services ON.

5. Click on the Manage button.
   
   
   

6. Add the terminal:

   • Click Add Terminal.
     
     

   • Select V400c as the Terminal Model.

   • Enter the Serial Number.

   • Set Configuration Type = Cloud Enabled.

   • Set Device Status = Active.

   • Select the appropriate Location ID.

   • Click Apply.

   • Then click Add Terminal.
     
     

7. Copy the generated Device Key.

   • You will need to add this Device Key to the terminal template in VHQ.

Step 2: Configure Cloud Template in VHQ

⚠️ Each terminal must have its own template, since the Device Key is unique.

1. In VHQ, copy an existing working cloud template:

   • Recommended templates:

     • 339098 (Non-P2PE)

     • 302240 (P2PE)

   • 
     

2. Rename the new template to identify the terminal:

   • Include the word “Cloud” + the last 4 digits of the serial number.

   • Example: Cloud-1234.

   • This ensures the template can only be applied to that specific terminal.
     
     

3. Edit the new template parameters:

   • Verify and update the merchant details.

   • Ensure the Device Key matches what you copied from Dex.

   • Confirm the MID under Cloud Settings is correct.

4. Assign the new cloud template to the terminal.
   
   

5. Schedule the update:

   • Schedule both a software update and a parameters update, based on merchant needs or new equipment order.
     
     
      

6. Merchant activation:

   • The merchant must press the green Enter key on the terminal after the download/update.

   • If successful, the terminal will install the Cloud Application and return to the Welcome Screen.

Step 3: Switching from Semi-Hybrid Setup (if applicable)

If the merchant is moving from a semi-hybrid setup (using cables and the Forte Payment Device Handler installed on a Windows computer), they must remove the old setup.

1. Disconnect all cables from the terminal.

2. Uninstall the FortePaymentDeviceHandler software from the merchant’s computer:

   • Navigate to the installation folder on the merchant’s C: drive.

   • Run the Uninstaller.
     

   • If necessary, stop the service first via Windows Services before uninstalling.
     
     
     

✅ Completion

Once the above steps are complete:

• The terminal will be fully configured with Cloud Services enabled.

• The merchant should see the Welcome Screen once the Cloud Application has successfully loaded.

For any errors or assistance during the process, please contact Forte Technical Support at 866-290-5400, Option 5.